HP ändert Namen und Inhalte seiner Servicepakete.
Die bekannten HP CarePacks werden in die neuen HP Foundation Carte Services überführt. Damit vereinfacht HP entscheidend die Übersicht über die einzelnen Serviceangebote.
Bitte entnehmen Sie der nachfolgenden Tabelle die relevanten Änderungen. Bestehende CarePacks bleiben während ihrer Restlaufzeit weiterhin unverändert bestehen.
Für Detailinformationen wenden Sie sich bitte an Ihren Account Manager im Team der InSys AG.
HP Foundation Care Services transition table
|
Current HP Care Pack Services |
What has changed |
New HP Care Pack Services to purchase |
|
Collaborative Support Next Business Day, Same Business Day, 24x7 |
No longer available as a separate service. Instead, Collaborative Support is included when HP Foundation Care is purchased for an X86 server. |
HP Collaborative Support is now included in Foundation Care |
|
6-Hour Call-to-Repair |
No change to service level: Name change only |
HP Foundation Care Call-to-Repair |
|
Call-to-Repair Plus |
||
|
24-Hour Call-to-Repair |
Service level no longer available: |
|
|
Other Call-to-Repair |
||
|
Software Support 24x7 |
No change to service level: Name change only |
HP Foundation Care 24x7 |
|
4-Hour 24x7 Onsite Hardware Support |
||
|
Support Plus 24 |
||
|
2-Hour 24x7 Onsite Hardware Support |
Response time no longer available: |
|
|
4-Hour 13x5 Onsite Hardware Support |
Coverage window no longer available: Purchase Foundation Care 24x7 instead |
|
|
Support Plus |
||
|
4-Hour 9x5 Hardware Support |
Service level no longer available: |
|
|
Next Day Onsite Hardware Support |
No change to service level: Name change only |
HP Foundation Care Next Business Day |
|
9x5 Software Support |
||
|
Scheduled Onsite |
No longer available |
|
|
4-Hour Exchange Plus |
No change to service level: Name change only |
HP Foundation Care 4-Hour Exchange |
|
Hardware Exchange Service |
Includes networking software |
HP Foundation Care |
|
Next Business Day Exchange Plus |
No change to service level: Name change only |